Session Outline

Brief look at the journey we have done within Scania together with our customers towards data driven uptime 🡺 Where we were and how we have successfully and globally scaled our data driven maintenance program (from 0 to 106 000+ active data driven maintenance agreements within the short time span of 3+ years) with Condition Based Maintenance principals combined with additional data driven aspects (we have today around 430 000+ connected vehicles creating the necessary data context).

Key Takeaways

  • The journey from estimation to precision – from precision to customer planning and service network optimization.
  • It is all in the execution – service delivery core in the value creation.
  • Uptime = the WIN – WIN business model – will only become stronger within our industry with electrification around the corner and autonomous over the hill
  • How to sell uptime?



Niklas Olsson – Head of Global Product Service Concepts | Scania

I (Niklas) work at Scania CV at Sales & Marketing leading our product management team for global product service concepts (maintenance, repair & uptime) which in return are services delivered through our global service network (1600+ workshops).

May 19 @ 11:30
11:30 — 12:00 (30′)

Virtual Program

Niklas Olsson – Head of Global Product Service Concepts | Scania