Practical examples of how Konecranes is using data from service delivery processes to improve the service sales and operations. Presentation covers the challenges and learnings from the projects

Key Takeaways

– Inspiration for different ways of using data to improve sales and operations
–¬†Importance of easy access to data on every level of organization and sufficient data literacy
Crucial role of data quality and how to address that
Integration of all service data activities (internal reporting, predictive maintenance etc) into business model and processes

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Speaker Bio

Responsible for business analytics at business area Service at Konecranes. Helping our frontline units to improve their sales and operations with the power of information. Been with the company since 2010 in service product management and various service development and digitalization related roles.

May 23 @ 15:45
15:45 — 16:45 (1h)

Stage 1 | Applied Data-Driven Maintenance

 Program Day 1, Henri Luotonen РDirector, Operational Development | Konecranes Finland