Using service data in improving sales and operations of industrial maintenance service provider

Key Takeaways

– Inspiration for different ways of using data to improve sales and operations
– Importance of easy access to data on every level of organization and sufficient data literacy
– Crucial role of data quality and how to address that
– Integration of all service data activities (internal reporting, predictive maintenance etc) into business model and processes

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Speaker Bio

Responsible for business analytics at business area Service at Konecranes. Helping our frontline units to improve their sales and operations with the power of information. Been with the company since 2010 in service product management and various service development and digitalization related roles.